Repair services Questions & Answers
Have questions regarding a repair? Check out some commonly asked questions below. If you can't find an answer feel free to contact us for more info.
Do you repair DJI drones?
Yes, we service DJI, Autel, Hubsan, Fimi and countless other brands. Please note Drone Dynamics is not a authorized DJI Service center.
How much are repairs?
Repairs dramatically vary in time, and complexity which can affect pricing. Drone Dynamics always offers a Accurate quote range after completing a in-store diagnosis of the issue. Therefore, Accurate repair quotations will be provided once a diagnosis has been made. if you have purchased a drone from us and are able to provide proof of purchase, a 10% discount will be applied to the total repair cost.
How long do Repairs take?
Our general time window for repairs is one to two weeks. However, the make model and age can all dramtically effect the time window as some legacy parts are not easy to obtain. When starting a diagnosis, we can provide a range of how long a repair will take to complete.
How do I start a repair and where can I drop it off?
You can start a repair below using the link in the 'Service Request' tab which will take you to the portal. Ensure you provide extensive details and photos of the damaged drone to insure we can accurately quote you. Once youve opened a ticket, we will get back to you via phone or email withing 24-hours* where dropoff, or shipping accommodations can be made.
Service Request
To begin a repair you can fill in our online request form linked below, or bring your drone in store and fill out a paper-copy of the form. Please ensure to provide extensive detail of the damage and pictures/videos if possible, as well as any preliminary information that may be useful in diagnosing the repair. Once you've filed the form we'll get in touch with you in approx.1 day. Please ensure you have a copy of repair number.
File Service Request Here >
Repair Status
Once a repair has been filed and we have reviewed it, you can chose to continue with the repair, or take the drone back if you wouldn't like to proceed with service. If you chose to continue, you can view the updated status of the repair via the link below. Make sure you hold on to the ticket number provided, and that you utilize the same email used to fill the form.
Track Repair Here >
Repair Payment
Once your repair has been complete, it will be updated on the status page and we will inform you of its completion via phone and/or email. Once the repair is complete, we will send you a invoice via email, or payment can be made in store via cash or card. If you have any questions regarding the active status of a repair, or payment terms feel free to contact us.
To begin a repair you can fill in our online request form linked below, or bring your drone in store and fill out a paper-copy of the form. Please ensure to provide extensive detail of the damage and pictures/videos if possible, as well as any preliminary information that may be useful in diagnosing the repair. Once you've filed the form we'll get in touch with you in approx.1 day. Please ensure you have a copy of repair number.
File Service Request Here >
Once a repair has been filed and we have reviewed it, you can chose to continue with the repair, or take the drone back if you wouldn't like to proceed with service. If you chose to continue, you can view the updated status of the repair via the link below. Make sure you hold on to the ticket number provided, and that you utilize the same email used to fill the form.
Track Repair Here >
Once your repair has been complete, it will be updated on the status page and we will inform you of its completion via phone and/or email. Once the repair is complete, we will send you a invoice via email, or payment can be made in store via cash or card. If you have any questions regarding the active status of a repair, or payment terms feel free to contact us.
Policies
Below is a list of our policies and information regarding our stores function and values. Please note these are subject to change and that certain items are excluded and final sale (open box/demo units) If you want to get more info, or want to learn more please call us or use the chat button.
Refund Policy
Orders Placed online:
Can be refunded within 30 days from purchase if the box is sealed. The shipping expense will not be covered by Drone Dynamics. If a item is open and unused it is subject to a 25% restock fee. if an item is ordered online and is Defective on arrival due to a manufacturing defect Drone Dynamics will issue a full refund once validating the issue. Any damage/issues as a result of the customer cannot be refunded.
Orders Placed In-Store:
Orders made in-store are subject to the same policy above.
Service Policy
Drone Dynamics provides a wide range of services for drones and other systems, a couple conditions of utilizing our repair services apply below:
1. Repair Estimates
Before initiating a parts order and replacement of parts/software on a drone, Drone Dynamics insures that the customer gives full permission to the repair and quoted total. The Final-quoted total is subject to change - how ever before completion of a repair in the event of a rate-change, the customer shall be notified prior to procession.
2. Estimated Time Window
When taking on a repair, a time window will be provided which is highly dependent on the drone/item model being repair, as well as its age. We provide our time estimates based on part and speicalist availability which is subject to change, which may result in a longer repair window then expected.
Fraud Policy
Drone Dynamics takes fraud very seriously, for that reason multiple measures are taken to prevent fraudulent purchases/activities.
1. Online Orders
All online order are ran by multiple 3rd party services to observe the fraud risk of orders, This is based on multiple factors such as shipping/billing addresses and any past instances of issues at the addresses provided. In the event a order is deemed fraud, a cancellation email will be sent as well as steps to place the order again if possible.
2. In-store/pickup in store
Transactions made in store can be paid with via Cash, Visa, Mastercard and other major card types. Orders placed online that select "In-store pickup" that have a grand-total above $50 dollars requires a piece of government issued ID that matches the billing address. This is done to prevent chargeback fraud.
Policies last updated: April 29th 2023. Subject to change.